Shipping policy

We generally ship within 6 business days and packages are sent via USPS. In the unlikely event that your package is lost or marked delivered but you have not received it, please contact your local mail carrier unit.  The carrier unit is the actual facility that your mail goes out for delivery from, not the main postal service call center.  You will yield the best results by asking to speak with the manager who can then inquire with the driver of your specific route.  You will need to give them your tracking number - this can be found on your emailed shipment confirmation.  Please email us at hello@chipandchisel.com to obtain your tracking number if you no longer have your confirmation email. In the event you need to go beyond calling your local carrier unit, you can use your tracking number to file a claim with USPS online or by calling them via the number on their website. If your package is marked delivered and you did not receive it, please contact your local carrier unit immediately. There is a much better chance of your package being located if your local carrier unit is alerted right away to the delivery error. Please remember that we do not have control over your package once it is delivered to USPS and they require certain steps to be followed in order to try to locate your package. Thank you for understanding!