Frequently Asked Questions
Our pieces are created in and shipped from Lindsy’s PNW home studio.
Production is generally 3-6 business days prior to your order shipping. There are rush options in the ‘a la carte’ section or you can also choose priority shipping at checkout to cut down on the travel time of your package. We ship as quickly as possible and try to accommodate tight timelines - message us if you’re in a pinch!
Handstamping is done by hammering individual letters, numbers and special characters into a metal blank. With this process, no two pieces will be exactly the same. Letters, numbers, and special characters may not be perfectly straight or aligned and spacing may vary. These are not imperfections - this is how handstamped jewelry is intended to be and what makes your piece unique and one-of-a-kind.
Our most popular personalization requests are children's names, special dates, coordinates of a special location, nicknames, roman numerals, initials of kids, spouses, partners, etc. There are tons of samples on our Instagram @chipandchisel if you need good visuals.
There’s a photo in each listing that lists our available fonts. Most designs can accommodate all font options unless otherwise specified. Some of our smaller designs cannot accommodate certain fonts due to the size.
In short, they are small. Handstamping is intended to be subtle in appearance - the jewelry itself is dainty and the personalization is meant to fit that same style. This style of jewelry is designed to be more for you than anyone else. The preference of most people is for lettering on their jewelry to be left natural (meaning just the impression of the stamp) and left to look light and subtle. For handstamping that’s more pronounced, you can always choose to have your personalization darkened even if there isn’t an option for this within the listing. Please specify your request in the notes box during checkout.
No. Because our pieces are made by hand and nothing is computer generated or created by a machine, there is no way to offer a proof. Your finished piece will look like the sample photos within the listing(s) you’ve purchased - the only difference will be that yours will be created with your specified personalization and/or any custom instructions you’ve noted in your order. Please keep in mind that the appearance of finished pieces will vary based on the number of characters stamped and the type of letters used. For example, the letters h, l, t, y, etc are taller than a, e, v, etc. Initials will have a different look than a long name or multiple names. Please feel free to message us with any concerns.
Unless the design you are purchasing specifically states that I may have to choose an alternative font for your piece if it doesn’t work with the name/personalization you’ve noted, I will definitely reach out to you regarding your order before production. I’ve created thousands of pieces, so I have a good idea as to what fonts might work best for your specific personalization, but keep in mind that everyone has a different style and prefers different looks. I may think something looks great and you might feel the exact opposite. I do reach out if I have concerns about how a finished piece will look based on the options you’ve chosen, but ultimately I create pieces as instructed.
Sure! But you may not like what I choose. Everyone has different taste and I may think something looks great while you feel the exact opposite. I can certainly help you come up with the perfect piece for YOU - just message us.
You’ll want to be sure to choose the font/blank style that you best feel suits your style and vision for your design. Since personalized pieces are not eligible for a return or exchange, your original metal blank cannot be modified. There are lots of pieces posted on our Instagram @chipandchisel so you can really get a feel for the look of our overall designs. In the event that you would like to have a new blank stamped with a different font, you can purchase one and have the original swapped out. Pricing will vary based on the blank and metal you select.
Unless otherwise specified, all jewelry items are made with 14kt gold filled, 14kt rose gold filled, or sterling silver. Gold filled metal is a pressure bonded layer of gold that has 100 times more gold than plated jewelry. It is durable, won't chip or flake, is tarnish resistant, and is a cost effective alternative to solid gold jewelry. When cared for properly, the metal has a finish that will last for years.
If you can wear solid gold, it's almost certain that you can wear gold filled without worry of allergic reaction.
Keeping your jewelry item dry ensures a longer life and leaves your jewelry looking newer longer. We highly recommend removing your jewelry at night and when working out, swimming, etc. Perfumes, soaps, products that contain chemicals, etc. can all damage metal and fade darkened lettering on all jewelry. Store your jewelry in a cool, dry place (not in the bathroom as there is a lot of moisture). Keep your jewelry in an airtight container or zip lock bag. To clean sterling silver and gold filled metals, we recommend using a jewelry cloth or a 100% cotton material.
If your pre-order item is scheduled to be restocked within one week of the end of our current production schedule, your entire order will ship together when the pre-order item is back in stock. If the pre-order item will not be available for more than one week outside of my current production schedule, the non pre-order items will ship on schedule and the pre-order item will ship when it is back in stock.
If for some reason you requested the wrong chain length and your bracelet or necklace chain is too long, we are happy to have you mail the item back to us so that we can shorten the chain. If you requested a chain size that is too short, we can add a permanent extender, or there is an option for a removable extender that we will mail to you. Both extender options are available in the ‘a la carte’ section. If you would like a longer chain, we recommend an extender. We do not exchange standard length chains for custom length chains (anything longer than 18 inches) - there will be a $3 per inch fee for lengths over 18 inches. This is for non-personalized pieces only. All personalized designs are final sale. There will be a $5.00 fee to re-work each piece sent to us - this will apply to each piece that we are re-working. For a non-personalized design, you may exchange the item in its entirety for all standard chain lengths (example: swap a 16 inch Hammered Open Heart Necklace for an 18 inch.) There is a $3.95 US/$13.95 Int'l mailing charge for the first piece plus $1.00 for each additional piece to send the item(s) back to you. Please use delivery confirmation when returning the package as we are not responsible for lost items.
Yep! We post photos of custom orders and also of pieces that are sometimes not listed yet. Just shoot us a message and we’ll help get you all taken care of.
At checkout, there will be an option for you to select individual gift packaging for each of the pieces in your order. Please select this, otherwise all items will be shipped on their own jewelry card but in one box.
Yes, absolutely! Just leave the instructions for the card in the notes box during checkout and we’ll include it with their gift.
Yes! Send us a message - we’d love to help design something for you.
No, that’s unfortunately not possible. All screens are different sizes and photos are taken close-up to show detail. Please see individual listings for measurements of each piece.